We aim to dispatch tickets as soon as possible. We are sorry but we are not always able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. Occasionally for some events the tickets may not be dispatched until a very close to the event date.
There can be a number of reasons for delays of this sort. Typically, this is due to the tickets for an event needing to be printed on special stock, where the promoter, event organisers or the venue have insisted that we use stock supplied by them, instead of our own. This can result in delays if we have to wait for this stock to arrive before we can commence fulfilling orders. Check the help desk here for dispatch updates.
If your tickets have not arrived five days before the show or, if you are travelling, five days before you leave, please please refer to the helpdesk for contact details for our Customer Service team. We only dispatch tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.