About TicketWeb

  • Skip box office collection queues.

  • No more waiting for tickets to arrive in the post.

  • Get your tickets straight away.

  • (e-tickets is only available for select events. If it is available you'll see it as one of your delivery options during purchase.)

    e-tickets in action sample e-ticket

    How do e-tickets work?

    Here's how it works:

    Once you've completed your purchase you'll receive two separate emails. The first will contain your order confirmation and the second will include your tickets attached in a PDF file format. All you need to open this file is Adobe Acrobat Reader, which you can download for free.

    You now have your tickets and you can either print then out now or save them on your computer to print out later. You can also access your tickets at any time by logging into your TicketWeb account.

    Take the your printed e-tickets ticket to the event and your this will be scanned on entry.

    It really is that easy!

    What are the benefits to choosing e-tickets?

    Quick, convenient delivery.

    You get your e-tickets tickets right away. That means there's no box office collection queues or mail delivery to wait for.

    You print them when you need to, if the dog eats them, just print them out again!

    You can forward them to your friends, so they can print their own.

    Do I need any special hardware or software to use e-tickets?

    No. In fact, you probably already have exactly what you need which is :

    1. Printer - Any ink-jet or laser printer - colour or black & white - with a resolution of 300 dpi or more is able to print these tickets. Use 8.5 x 11 (A4) plain white paper for best results. If you're unsure of your printer's resolution/dpi, check the printer manual
    2. Adobe Acrobat Reader version 4.0 or higher, which you can download for free here.

    Will this ticket be accepted for the event?

    Yes, of course.

    The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket.

    What if I print more than one copy of my ticket or a photocopy is made?

    Only the first scan of the barcode on your ticket will be permitted entry.

    Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been used and access will be refused. If there is a dispute, the purchaser's name appears on every ticket.

    Why aren't e-tickets available for all events?

    Venues need scanning hardware to be able to be able to offer e-tickets. We're working on getting this technology out to more and more venues and availability is increasing every day.

    What if I cannot print my tickets?

    First try the following:

    Please check to make sure you have Adobe Acrobat Reader 4.0 or higher.

    Make sure your printer is on and the cables are connected to your computer. (Sorry! It happens!)

    Make sure your printer has enough memory available, try closing any unnecessary programs.

    Still can’t print? Probably best to give us a call on 08444 999 999.

    If you have not received your tickets after 48 hours?

    Probably best to give us a call on 0333 321 9990.

    What if my tickets are stolen?

    We can cancel and invalidate lost or stolen e-tickets tickets so please call us on call on 0333 321 9990.

    I use Outlook Express and I get a message that states:
    'OE removed access to the following unsafe attachments in your mail: 1-23456/VAN.pdf'
    How do I open it?

    Alter your security settings. The following instructions explain how to do this in Outlook Express.

    Choose Tools then select Options and click on the Security tab.

    In the Options window look for a statement that reads "Do not allow attachments to be saved or opened that could potentially be a virus", uncheck this option and click Apply.

    Outlook Express security options

    Wording and placement may vary depending on your operating system.

    Go back to your email and you will now be able to open the attachment.

    If you want to keep this security option on for future emails, simply re-check the option after you have printed the tickets.