The event I booked for has been postponed / cancelled – what happens now?

Provided the email address or phone number in your account is valid we will automatically attempt to contact you to inform you of the refund or exchange procedures if it is cancelled or rescheduled.

Cancelled Events

For the majority of cancelled events, TicketWeb will issue a full refund automatically without the customer being required to return the tickets in order to demonstrate proof of purchase. Refunds are normally issued within 28 days of TicketWeb receiving notification of the cancellation and the customer should see the appropriate credit on their next statement.

Rescheduled Events

If an event is rescheduled and you wish to receive a refund, you must contact us to specifically request this in advance of the new event date - otherwise your tickets will remain valid.

If you wish to receive a refund, you will need to return all tickets in your original booking to us at the address below. Please ensure that all tickets in the booking are returned to us. Failure to do so will cause a delay or prevent a refund being issued. If some members of your party still wish to attend please enclose a note informing us of this and we'll be in touch to rebook these for you.

The address to return tickets to is:
TicketWeb Refunds
PO Box 798
Manchester
M60 1WY

If you did not receive tickets via mail, please refer back to the helpdesk for further details about your events.

Your refund request must be received no later than 24 hours before the new event date for a refund to be issued. Unfortunately, we are unable to process any requests received after this time.

Other useful Information

If you did not purchase your ticket from TicketWeb but another seller, you will need to go back to them direct for instructions on obtaining your refund.

If you're unsure of who you made your purchase with, the name of the ticket seller should appear on the statement of the card used to make the purchase beside any debited amount.


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