TicketWeb guide to buying tickets online, by phone or at a venue

Once you find the event we can offer up to three ways to purchase tickets:

  • Online
  • By Phone
  • Outlet

Online

  • To find an event you can either use the search function
  • Once you have found the event you are looking for, click the "Get tickets!" icon and on the fullowing page:
    • Select the type / section / price of ticket. *
    • Select the number of tickets.
    • Select the delivery method.
    • Read and confirm you agree with the Terms.
    • Click Confirm Purchase
  • From Check Out you can view the total cost of the order, including booking fees and postage charges, and preview the order before it's submitted.
  • Once submitted and processed successfully, you'll be issued with a confirmation code. This will be displayed on the confirmation screen and sent to you by email at the address provided.
    Please keep this safe, as it will come in useful should you need to contact us.

* The options presented here vary from one event to another. You may also come across the term "Best Available". This is used on reserved seat events when we're unable to allocate precise seats at the time of you booking. Your seats will be allocated to you on fulfilment and on a first come first served basis instead.

If you didn't receive a confirmation code and would like to check whether your order was successful, please refer back to the helpdesk for assistance. Try and include as much detail as possible; we will require the event name, date and venue you were booking for, along with your name and address details.

By Phone

If you'd rather book over the phone you can call any time on 08444 771 000 but please be aware that our lowest fees are always available online.

Outlets

A number of TicketWeb venues including Scala and KOKO in London as well as O2 Academy venues operate box offices where you can buy tickets in person without having to pay any fees!

Please note that many box offices have limited opening hours so it's best to check with the venue website before you make the journey. It's also advisable to check availability online before you travel. If there are none available online the same will apply at the venues.

Please be aware that outlets only sell for events taking place at their own venues and not for any others listed on this site.


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